Refund policy
Return and Refund Policy
Last updated: May 2026
Thank you for shopping with Vanta. We want you to feel confident when purchasing from our store. Please read our Return and Refund Policy carefully before placing an order.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, clean, with tags, and in its original packaging.
You will also need the receipt, order number, or proof of purchase.
How to Start a Return
To start a return, please contact us at:
Please include your order number, the email used to place the order, and the reason for your return request.
If your return is accepted, we will provide instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Return Shipping
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.
Original shipping fees, if any, are non-refundable.
We recommend using a trackable shipping service, as we are not responsible for returned items that are lost in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order after receiving it.
If your item is defective, damaged, or if you received the wrong item, please contact us as soon as possible at:
Please include your order number and clear photos of the item and packaging so we can review the issue and make it right.
Non-Returnable Items
We do not accept returns for:
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Items that have been used, damaged, stained, washed, or altered
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Items without original packaging or proof of purchase
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Gift cards
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Final sale items, if clearly marked as final sale
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Items returned without prior approval
Exchanges
The fastest way to exchange an item is to contact us first and return the original item once your return request is approved.
After the return is received and approved, you may place a new order for the item you want.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please note that it may take several business days for your bank, credit card company, or payment provider to process and post the refund.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We will do our best to help. However, once an order has been processed or shipped, we may not be able to cancel it.
Late or Missing Refunds
If you have not received a refund after being notified that it was approved, please first check your bank account or contact your payment provider.
Processing times may vary depending on your bank or payment method.
If you still need help, please contact us at:
Contact Us
For any return or refund questions, please contact us at: